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Tuesday, 14.01.2025, 16:29
Lithuania Post's quality of service performance went up in 2013
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“The quality of service results are really good; however, there is room for advancement as well. We will further endeavor to arrange processes in a way minimizing delivery time,” Lithuania Post’s Head of Quality of Service and Internal Control Department Kristina Survilėsaid.
Every year Lithuania Post organizes quality of service measurements conducted by an independent quality control organization. The system used for quality control in based on the European standard and it is used in all European countries.
For the purpose of quality measurement, test items are sent from different localities in Lithuania. The members of the quality control group act as senders; they register the date and time of deposit. They send test items via the network of Lithuania Post to other members of the quality control group who act as addressees. The latter make records of delivery date.
In Lithuania, the quality of service measurement has been conducted by the market research company UAB Spinter tyrimai.
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