Latvia, Markets and Companies, Retail
International Internet Magazine. Baltic States news & analytics
Sunday, 27.04.2025, 07:07
Best customer service in "Prisma", "Rimi" & "Mego" supermarkets in Latvia
Nina Kolyako, BC, Riga, 09.02.2011.
Print version
Print versionSIA Service Quality Development recently conducted a survey on which supermarket chain has the best customer service in Latvia. The results are in, and the winner is "Prisma" (85.4%), followed by "Rimi" (81.3%) and "Mego" (77.1%).
 |
|---|
The overall service quality rating for Latvia's supermarkets is a satisfactory 70%, but no chain rated above 90%, which is considered "excellent", informs LETA.
In serving customers specifically, however, check-out cashiers and behind-the-counter personnel received an overall low rating – 58.2%.
The second part of the survey asked to rate whether and which chains meet standards. The winners here were "Mego" (100%) and "Prisma" (100%).
The research was conducted at the end of 2010, and rated were "Elvi", "Iki", "Maxima", "Mego", "Prisma", "Rimi", "Sky", "Stockmann", "Supernetto" and "Top!".
«The Baltic Course» Is Sold and Stays in Business!
